Refund policy

This Return & Refund Policy applies to all purchases made through sfasckie.com and is issued by StratosForge Inc, a United States company offering T-shirts and Pants.

1. Eligibility for Returns

We accept returns within 30 days from the date of delivery.

To qualify for a return, items must meet the following conditions:

  • Unworn, unwashed, and unused

  • In original condition with all original tags attached

  • Free from stains, odors, alterations, or damage

  • Returned in original packaging when possible

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items

  • Gift cards

  • Items marked as non-returnable at the time of purchase

  • Products damaged due to misuse, improper care, or normal wear and tear

3. Return Process

To initiate a return, please contact us at sales@sfasckie.com within 30 days of delivery.

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for return

  • Photos (if the item is defective or damaged)

Once your return request is approved, we will provide return instructions. Items sent back without prior authorization may not be accepted.

4. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, we will cover reasonable return shipping costs.

  • For all other returns (such as size issues or change of mind), customers are responsible for return shipping fees.

Original shipping charges (if applicable) are non-refundable.

5. Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

We reserve the right to issue partial refunds if the returned item does not fully meet return conditions.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different size or product, please return the original item for a refund and place a new order.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include clear photos of the issue so we can review and resolve the matter promptly.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company, as processing times may vary.

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at sales@sfasckie.com.

9. Contact Information

StratosForge Inc
1745 Shea Center Dr NUM 409
Highlands Ranch, CO 80129
United States
Phone: 628-303-4289
Email: sales@sfasckie.com